Delivery & Returns

All orders are usually shipped the next working day

Holiday Season Opening Times

During the Holiday Season, we cannot guarantee your delivery will arrive in your selected delivery time frame. Due to bank holidays around Europe and ROW, after 18th we can not guarantee delivery before Christmas.

USA Warehouse and Shipments

DEC 23rd – OPEN

Dec 24th – CLOSED – No Shipments 

Dec 25th – CLOSED – No Shipments

Dec 26th – CLOSED – No Shipments

Dec 27th – OPEN

Dec 28th – CLOSED – No Shipments

Dec 29th – CLOSED – No Shipments

Dec 30th – OPEN

Dec 31st – CLOSED – No Shipments

Jan 1st – CLOSED – No Shipments

Jan 2nd – Regular Schedule

 

Hot Octopuss Office, UK and ROW Shipments

DEC 23rd – CLOSED – No Shipments

Dec 24th – CLOSED – No Shipments 

Dec 25th – CLOSED – No Shipments

Dec 26th – CLOSED – No Shipments

Dec 27th – CLOSED – No Shipments

Dec 28th – CLOSED – No Shipments

Dec 29th – CLOSED – No Shipments

Dec 30th – CLOSED – No Shipments

Dec 31st – CLOSED – No Shipments

Jan 1st – CLOSED – No Shipments

Jan 2nd – Regular Schedule

Shop with confidence
delivery

Discreet Shipping

Usually shipped the next working day and delivered in plain packaging

warranty

1 Year Warranty

12 month manufacturer’s warranty on all Hot Octopuss products

secure payment

Secure Payment

100% secure payment

Shipping Charges

Location

Shipping Method

Cost








Returns Policy

If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.

Please note:

  • We cannot accept returns or exchanges on items that have been opened
  • Opened pleasure objects may only be returned under warranty
  • Warranty claims are for exchanges only
  • Pre-authorization is required for all returns and exchanges

If you purchased your product from an alternate Hot Octopuss retailer, only defective items may be returned under warranty with a valid proof of purchase. We will not accept unopened returns from an alternate Hot Octopuss retailer.

To return or exchange an unopened pleasure object, please contact us via email: customer.support@hotoctopuss.com

If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content” and refuse the package when delivered by DHL/USPS.

You are having trouble with your Hot Octopuss pleasure object, and need to take advantage of our warranty, please follow this link for more information: https://www.hotoctopuss.com/support/hot-octopuss-warranty

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