Delivery & Returns
All orders are usually shipped the next working day
Standard, 3-5 days
Express, 1-2 days
Standard (Hawaii, Alaska, Puerto Rico)
Express, 2-4 days
Canada Standard Shipping 7-12* Days
European Standard Shipping
European Express Shipping 1-3* Days
8.95 – 12.95 EUR
12.95 – 16.95 EUR
Australian Standard Shipping
New Zealand Standard Shipping
Rest of the World
Rest of World Standard Shipping
If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.
- We cannot accept returns or exchanges on items that have been opened
- Opened pleasure objects may only be returned under warranty
- Warranty claims are for exchanges only
- Pre-authorization is required for all returns and exchanges
If you purchased your product from an alternate Hot Octopuss retailer, only defective items may be returned under warranty with a valid proof of purchase. We will not accept unopened returns from an alternate Hot Octopuss retailer.
To return or exchange an unopened pleasure object, please contact us via email: firstname.lastname@example.org
If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content” and refuse the package when delivered by DHL/USPS.
You are having trouble with your Hot Octopuss pleasure object, and need to take advantage of our warranty, please follow this link for more information: https://www.hotoctopuss.com/support/hot-octopuss-warranty