Delivery & Returns

All orders are usually shipped the next working day

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delivery

Discreet Shipping

Usually shipped the next working day and delivered in plain packaging

warranty

1 Year Warranty

12 month manufacturer’s warranty on all Hot Octopuss products

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Secure Payment

100% secure payment

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Returns Policy

If you are dissatisfied with any item, it may be returned unopened and unused within 14 days of receipt.

Please note:

  • We cannot accept returns or exchanges on items that have been opened
  • Opened pleasure objects may only be returned under warranty
  • Warranty claims are for exchanges only
  • Pre-authorization is required for all returns and exchanges

If you purchased your product from an alternate Hot Octopuss retailer, only defective items may be returned under warranty with a valid proof of purchase. We will not accept unopened returns from an alternate Hot Octopuss retailer.

To return or exchange an unopened pleasure object, please contact us via email: customer.support@hotoctopuss.com

If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content” and refuse the package when delivered by DHL/USPS.

You are having trouble with your Hot Octopuss pleasure object, and need to take advantage of our warranty, please follow this link for more information: https://www.hotoctopuss.com/support/hot-octopuss-warranty

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