General FAQs

General questions you might have about Hot Octopuss – answered.

Products — General

Can I purchase replacement chargers/remote controls?

Yes, these are available to purchase on the Accessories page of our website.


Can I use lubricant with my toy?

Yes, lube can be used for all products that are labelled as waterproof. Please only use water-based lubricant.


How do I clean my toy?

Our waterproof toys can simply be rinsed. Alternatively, and for those toys that are not waterproof, use toy cleaner or wipe with a damp cloth.


Is my toy waterproof?

With the exception of JETT, all of our toys are waterproof.


Can I replace the battery in my toy?

Typically the batteries can not be replaced in our toys. The exceptions are our remote controls and JETT, which use disposable batteries.


How long should the toy last per charge?

Please refer to the instruction manual for your specific toy. On average however our toys will run anywhere between 40 minutes and 1.5 hours.


How long should I charge my toy for?

Please refer to the instruction manual for your specific toy. On average however our toys require 2-4 hours charging time.


What batteries do your products use?

Please refer to your instruction manual.


Products — ATOM PLUS

How do I put the toy on?

Firstly, when you receive your brand new ATOM PLUS, give it a really good stretch to loosen it up. Don’t be concerned if the toy makes slight cracking sounds – this is normal. Hold the toy horizontally with both hands and stretch the toy in order to elongate the hole. Now drop your balls through the gap. Turn the toy vertically and push your flaccid penis through the gap. You are now ready to turn the toy on and enjoy.


Can I put the toy on once I have an erection?

No, you need to be either completely flaccid or semi-flaccid in order to put the toy on.


Can I combine the ATOM PLUS with any other Hot Octopuss toy?

Yes, for the ultimate experience combine the ATOM PLUS with one of our static Guybrators such as PULSE or JETT.


My toy won’t turn on, what do I do?

Ensure you are pressing the function button (small bump on the bottom chrome plate) for a good 2-3 seconds.


Is ATOM PLUS a solo or couples toy?

Both! As well as being great for adding extra stimulation during penetrative sex, ATOM PLUS is amazing when used for solo masturbation (either on its own or in combination with one of our static Guybrators such as PULSE or JETT).


Does the toy fit all shapes and sizes of penises?

Unfortunately not. Although the toy is designed to fit 85% of penises, it will not fit if you have a very large girth and minimum length is 8cm.


Products — JETT

What’s the best way to use JETT?

You will get the most out of JETT if you play with different Treble & Bass settings.

Turning both bullets up to the max will cause the vibrations from each bullet to simply cancel each other out.


How do I avoid losing the sweet spot when the motors synchronise and start oscillating?

To avoid the motors dropping out of sync, always try to have the Treble setting slightly higher than the Bass setting.


Do I need to have an erection in order to use JETT?

As long as the silicone sleeve isn’t too loose around your penis (in which case you will need to hold the sleeve in place), you can use the toy completely flaccid.


Can I use JETT hands-free?

Once erect, the toy can be used completely hands-free.


Is JETT waterproof?

No.


I am struggling to get the sleeve on, what do I do?

Using a little lubricant should help – don’t be scared to really stretch the silicone.


Does the toy fit all shapes and sizes of penises?

The silicone sleeve is very stretchy and is designed to fit 90% of penises. That said, the sleeve may be too tight if you have a very large girth, and minimum length is 8cm.


What batteries does JETT take?

4x AA batteries.


Can I use rechargeable batteries?

Unfortunately not. Rechargeable batteries are slightly bigger than disposable batteries and will therefore not fit the device.


Products — ATOM

I am struggling to get the toy on, what do I do?

Using a little lubricant should help.


My toy won’t turn on, what do I do?

Ensure you are pressing the function button (small silicone bump on the side of the toy) for a good 2-3 seconds.


Products — PULSE III SOLO & DUO

Can I use PULSE hands-free?

Yes. The easiest way to do this is to rest the toy on something to support its weight. An example would be kneeling with the toy supported by a cushion.


The toy just isn’t doing the trick for me, what can I do?

Our bodies are hard-wired to receive stimulation in a certain way and to some extent the stimulation that PULSE provides can be a little counter-intuitive at first.

Here are a few tips that might help if you are a first time user:

– We would advise that if this is the first time you have used PULSE, you begin by using the toy with lubricant as a masturbator. This perhaps feels a little more natural than using the toy static. Once you are used to the sensation delivered by the PulsePlate you can start to experiment with holding this against your frenulum as a static stimulator.
– PULSE works best at lower settings (the higher settings can simply make you numb if you don’t build up to them slowly). Although it is tempting to immediately go up the gears, you should try to refrain.
– Take your time with PULSE and allow it to build slowly – try not to rush the experience.
– Give it a few goes to help get your mind and body get used to the sensation. Get accustomed to the different ways you can apply pressure to yourself once you are in the toy. You might just discover the perfect spot.


Do I need to use lubricant?

The toy can be used static without lubricant, in which case you just let the PulsePlate do all the work. Alternatively, you can use lubricant and stroke with the toy.


Does the toy fit all shapes and sizes of penises?

Unfortunately not. Although the toy is designed to fit 85% of penises, it will not fit if you have a very large girth or your penis isn’t long enough to reach the PulsePlate (minimum length is about 8cm).


Can two men use the DUO?

Absolutely. Please check out this review from the Big Gay Review.


Pocket PULSE & Pocket PULSE Remote

Is Pocket PULSE just a smaller version of PULSE?

No, don’t let the names confuse you. The toys use very different technology. Also, Pocket PULSE is exclusively a stroker, whilst PULSE can also be used static. Please visit the comparison page to find out more about the differences between the products.


Does the toy fit all shapes and sizes of penises?

Unfortunately not. Although the toy is designed to fit 85% of penises thanks to its flexible arm, it will not fit if you have a very large girth, and minimum length is approx 8cm.


Do I need to use lubricant?

Yes, Pocket PULSE is a stroker so water-based lube is essential.


Products — DiGiT

I can’t get my fingers through the band, what do I do?

Please be aware that there are two ways to put the toy on. Smaller fingers can simply be slid through the holes. There is a different technique for larger fingers. Please refer to the instruction manual for further information about this.


Does the toy fit all shapes and sizes of fingers?

Unfortunately not. Although the toy is designed to fit 85% of fingers, it will not fit fingers that are particularly wide. Length, however, should not pose a problem.


Shipping

Where do you ship from?

We have warehouse hubs in Europe, North America and Australia.


How quickly do you dispatch?

We ship Monday to Friday and in most cases the next working day.


How long does shipping take?

We offer both Standard and Express shipping. Please check out our Delivery & Returns page for more information on transit times.


How much does shipping cost?

We offer both Standard and Express shipping. Please check out our Delivery & Returns page for more information on the different costs.


What do I do if there is a problem with my order?

Please email us at customer.support@hotoctopuss.com.


Can I track my package?

Yes, you will receive tracking information with your order.


Are your products shipped discreetly?

Yes, all items are dispatched in plain boxes with no markings that indicate what is contained within the package.


Where do you ship to?

Please take a look at our Delivery & Returns page.


My location does not show up as one of your shipping destinations. Can you still ship to me?

We are able to ship to some destinations not on our list. Please contact us directly at customer.support@hotoctopuss.com to discuss this.


Warranty & Returns

Do Hot Octopuss products come with a warranty?

Yes, we offer a one year manufacturer’s warranty against defects in workmanship of the product. Please visit our warranty page for more details.


How does the warranty process work?

We will issue you with a Returns Authorisation Number and ask you to return the product to us. Once we’ve evaluated the product and deemed that it falls within the warranty, we will send you a replacement.


Can I return the product if I don’t like it?

Unfortunately not. Warranty claims are for exchanges only.


If I return my product, what do I need to send back?

Ideally everything (toy, gift box, travel pouch, remote, charging cable etc…), however, if you no longer have these, returning just the toy will suffice.


What if I have a problem with my product, but it falls outside of the warranty period?

We will try to troubleshoot with you, however, we will not be able to replace the item.


If my product is deemed to fall within a warranty claim, can I choose a different replacement product?

Unfortunately not. Warranty claims are for exchanges of the same item only.


How do I contact you if I wish to make a warranty claim?

Please email us at customer.support@hotoctopuss.com.


Other

Can I get a discount code?

Unfortunately, we don’t offer discount codes outside our planned sales. However, we offer regular exclusive sales and discounts to our database. To join, simply sign up to our mailing list at the bottom of this page.


Do you ever run sales?

Public sales occur very occasionally such as on Black Friday and Valentine’s Day. Exclusive sales and discounts to our database happen more regularly. Sign up to our mailing list at the bottom of this page to be informed of any sales.


Can I be a product reviewer/tester?

If you are a professional blogger and meet our criteria, we do offer our products out for review. Email digital.marketing@hotoctopuss.com to apply. Testers, however, are not required.


Can I become an affiliate?

Yes, please visit our dedicated Affiliates page to find out how to join our programme.


I am a distributor/retailer and wish to stock your products. How do I get in touch?

Please email us at orders@hotoctopuss.com.


I have a general enquiry. How do I get in touch?

Please email us at enquiries@hotoctopuss.com.


I have a media-related enquiry. How do I get in touch?

Please email us at media@hotoctopuss.com.


How do you use my data?

Please take a look at our privacy policy.


How does my purchase show up on my bank statement/credit card statement?

The payment will show up as ‘HO London’.


Do you accept all credit cards?

We accept all major credit cards except for American Express.


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delivery

Discreet Shipping

Usually shipped the next working day and delivered in plain packaging

warranty

1 Year Warranty

12 month manufacturer’s warranty on all Hot Octopuss products

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