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Hot Octopuss Warranty

General questions you might have about Hot Octopuss and our products – covered


Our products come with a standard one-year manufacturer’s warranty against defects in the workmanship of the product. A proof of purchase (an itemised dated receipt) is essential for warranty service. Products cannot be returned unless they are defective. Warranty claims are for exchanges only. In order to make a warranty claim please contact us at customer.support@hotoctopuss.com where we will provide you with a Return Authorization number (RA) and a return address. Once the product has been received we will assess it and if deemed faulty a replacement will be sent out the next working day. Customer service enquiries will be dealt with within two working days.

It is a term and condition of a reader accessing and reading the Hot Octopuss website (“Hot Octopuss”), which is the trading name for Hot Octopuss Limited, Hot Octopuss Group Limited provides the material published on Hot Octopuss on the basis that it disclaims all warranties in respect of the same whether express or implied. Your statutory rights as a consumer are not affected.

Our full terms & conditions of the Hot Octopuss website can be found here.