Usually shipped the next working day and delivered in plain packaging.

To speed up delivery, you may receive multiple packages for your order.

12 month manufacturer's warranty on all Hot Octopuss products

100% secure payment

By using and visiting the Hot Octopuss website and by submitting your personal data to us, you agree to us using your personal data as set out in our Privacy Policy. Hot Octopuss is committed to protecting and respecting your privacy.

Your satisfaction is our top priority! If your Hot Octopuss toy didn't deliver a "wake-the-neighbours" or "Quick! Grab a mop!" level of satisfaction, we're here to help.

HO Loves Products: Final Sale Terms For all HO Loves products, marked as such on our site, all sales are final. These items are non-refundable and non-exchangeable, except in cases of manufacturing defects.

If a product is defective within 30 days of delivery, we will replace it with the same item at no additional cost. Please contact our Customer Care team, providing details and photos of the defect for quick processing.

Due to the personal nature of our products, returns for reasons other than defects are not accepted. If you refuse delivery of an unopened package, you may return it to us, and we will process the refund minus a 20% restocking fee.

This returns policy does not affect your statutory rights.