Shipping & Delivery

Shipping Information

Shipping estimates are based on business days from dispatch. This means national holidays and weekends are not included. We aim to ship all orders within 2 working days. Please note: Shipping estimates do not include customs clearing time.

Orders outside of the United States, United Kingdom and Australia may be subject to certain import customs, duties, and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed.

If your order has not arrived within 2 weeks, please contact us at customer.support@hotoctopuss.com to report this. We have a limited window for tracking and re-sending missing orders.

Shipping Charges starting from:

United Kingdom (Royal Mail)
Standard - 3-5 days - £4.95
Express - 1-2 days - £8.95

United States (USPS)
Standard (Hawaii, Alaska, and other non-continental U.S. territories) - $14.95
Standard - 4-7 days - $9.95
Express - 2-4 days - $14.95

Canada
Express Shipping - 3-5 days - $36.95 USD (additional charges may apply for out of area)

Standard Shipping - Suspended due to Postal strike

Please contact Customer Service before placing orders if you have any questions.

Europe
Standard - 5-8 days* - 8.95 - 12.95 EUR
Express - 2-6 days* - 19.95 EUR

Australia
Standard - 9.95 AUD

New Zealand
Standard - 12.95 AUD

Rest of World (where sold)
Price on request

Delivery Information

If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please take a photograph of the damaged packaging and send it to our customer support staff on customer.support@hotoctopuss.com. If you are at home during the delivery write “Damaged/Opened/Missing content” and refuse the package when delivered by the carrier.

Please note: Due to an increase in doorstep piracy, as a small company, we are not able to take liability and responsibility for parcels that are stolen from unmanned or unsecure delivery locations. This includes homes with no secure delivery box, and apartment blocks with a shared entrance. Please ensure your delivery location is secure, or there is someone to accept your delivery. If an order goes missing but is shown as delivered, and we decide to send a replacement, we cannot refund on this second shipment, even if it is unopened.

Shipping FAQs

Can I track my package?

Yes, you will receive tracking information with your order.

Where do you ship from?

We have warehouse hubs in the United States, United Kingdom and Australia.

How quickly do you dispatch?

We process and ship orders Monday through Friday, typically within 3 working days of purchase.

Are your products shipped discreetly

Yes, all items are dispatched in plain boxes with no markings that indicate what is contained within the package.

Do I have to pay customs, duties, and taxes on my delivery?

Please note that orders outside of the United States, United Kingdom and Australia may be subject to certain import customs, duties, and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed on www.hotoctopuss.com

Sexcellent Returns Policy