Delivery Information

Shipping charges

Shipping estimates are based on UK business days. This means national holidays and weekends are not included. If your order has not arrived within 2 weeks (4 weeks for Canada), please contact us at customer.support@hotoctopuss.com to report this. We have a limited window for tracking and resending missing orders.

United Kingdom

Standard - 3-5 days - £4.95

Express - 1-2 days - £8.95

United States

Standard (Hawaii, Alaska, Puerto Rico) - $14.95

Standard - 4-7 days - $9.95

Express - 2-4 days - $14.95

Canada

Standard - 5-10 days - $10.95 USD

Europe

Standard - 5-8 days* - 8.95 - 12.95 EUR

Express - 2-6 days* - 12.95 - 16.95 EUR

Australia

Standard - 9.95 AUD

New Zealand

Standard - 12.95 AUD

Rest of World (where sold)

Price on request

Delivery Information

If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content” and refuse the package when delivered by DHL/USPS.

Please note, due to an increase in door step piracy, as a small company, we are not able to take liability and responsibility for parcels that are stolen from unmanned or unsecure delivery locations

This includes homes with no secure delivery box, and apartment blocks with a shared entrance. Please ensure your delivery location is secure, or there is someone to accept your delivery.

We can only accept returns for refund within 14 days on unopened and unused items. Please contact customer.support@hotoctopuss.com to arrange a 14 day return.

Sexcellent returns

Click here to learn more about our Sexcellent Return Policy