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Delivery Information

All orders are usually shipped the next working day

Shipping charges

Shipping estimates are based on UK business days. This means national holidays and weekends are not included. If your order has not arrived within 2 weeks (4 weeks for Canada), please contact us at customer.support@hotoctopuss.com to report this. We have a limited window for tracking and resending missing orders.

United Kingdom

Standard - 3-5 days - £4.95

Express - 1-2 days - £8.95

United States

Standard (Hawaii, Alaska, Puerto Rico) - $14.95

Standard - 4-7 days - $9.95

Express - 2-4 days - $14.95


Standard - 10-20 days - $10.95 USD


Standard - 5-8 days* - 8.95 - 12.95 EUR

Express - 2-6 days* - 12.95 - 16.95 EUR


Standard - 9.95 AUD

New Zealand

Standard - 12.95 AUD

Rest of World (where sold)

Standard - Price on Request

Delivery Information

If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content” and refuse the package when delivered by DHL/USPS.

We can only accept returns for refund within 14 days on unopened and unused items. Please contact customer.support@hotoctopuss.com to arrange a 14 day return.

Sexcellent returns

Click here to learn more about our Sexcellent Return Policy

Shipping FAQs

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Where do you ship from?

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Do I have to pay customs, duties, and taxes on my delivery?