Delivery Information

Shipping charges

Shipping estimates are based on UK business days. This means national holidays and weekends are not included. If your order has not arrived within 2 weeks (4 weeks for Canada), please contact us at customer.support@hotoctopuss.com to report this. We have a limited window for tracking and resending missing orders.

United Kingdom

Standard - 3-5 days - £4.95

Express - 1-2 days - £8.95

United States

Standard (Hawaii, Alaska, Puerto Rico) - $14.95

Standard - 4-7 days - $9.95

Express - 2-4 days - $14.95

Canada

Standard - 10-20 days - $10.95 USD

Europe

Standard - 5-8 days* - 8.95 - 12.95 EUR

Express - 2-6 days* - 12.95 - 16.95 EUR

Australia

Standard - 9.95 AUD

New Zealand

Standard - 12.95 AUD

Rest of World (where sold)

Standard - Price on Request

Delivery Information

If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content” and refuse the package when delivered by DHL/USPS.

We can only accept returns for refund within 14 days on unopened and unused items. Please contact customer.support@hotoctopuss.com to arrange a 14 day return.

Sexcellent returns

Click here to learn more about our Sexcellent Return Policy