Here's how it works:
If your toy is not working how you think it should, email us at email@example.com. We will run through some troubleshooting to see what is wrong and to see if we can fix your problem without out you needing to return it. If it isn't a simple fix we can do online, we recommend you first try and contact the retailer who you bought it from, as this is frequently faster than us sending you a new item. Otherwise we will exchange your faulty item for a working replacement of the same model. here are some T&Cs:
▪ A proof of purchase (an itemised dated receipt) is essential for warranty service.
▪ Only items sold by authorised Hot Octopuss retailers will be covered under warranty, items bought from eBay or Amazon or similar marketplace style sales sites are not covered. We recommend contacting the third party for a replacement as it can save you a lot of time!
▪ Warranty claims are for exchanges only, not refunds.
▪ Items returned MUST be accompanied by an Hot Octopuss RA form. Items returned without RA documentation from Hot Octopuss customer support will be disposed of and no claim will be processed.
So, in order to make a warranty claim, or if you have any questions at all about warranty, please contact us at firstname.lastname@example.org. If you need to return your faulty item, we will provide you with a Return Authorization number (RA) and a return address. Once the product has been received we will assess it and if deemed faulty a replacement will be sent out the next working day. Customer service enquiries will be dealt with within 24 hours.
Just email email@example.com and we will guide you through it all.
As long as you have a proof of purchase, and the item is a genuine Hot Octopuss product, yes, you do! Contact us and we will try and work out what the problem is, but we always reccomend trying the place where you bought it for a replacement as it can be a lot quicker than waiting for one in the mail from us.
Faulty items will be exchanged for a working item, refunds are not available.
No, but our Sexual Satisfaction Guarantee does!