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Sexcellent Return Policy


Get The Most Bang For Your Buck


Woman clenching bedcovers whilst pleasuring herself in bed, blurred in the background wearing just underwear

SATISFACTION

Your satisfaction is our number one priority! If you didn’t have a wake-the-neighbours or “Quick! Grab a mop!” level of satisfaction with your purchase, we want to fix that. Before you do anything else, consult our Troubleshooting section below, our downloadable manuals, or our customer support team to see if your issue can be easily remedied at home. Chances are, it can!

Trans couple in dresses, sitting in a large wooden armchair with Tentacle

EXCHANGES

WE BELIEVE IN PLEASURE FOR EVERY BODY. Not every toy is going to work for every person’s anatomy. If your purchase seems to be incompatible, please allow us to make an alternative suggestion. We will be happy to exchange* your toy for another.

EXCHANGES

WE BELIEVE IN PLEASURE FOR EVERY BODY. Not every toy is going to work for every person’s anatomy. If your purchase seems to be incompatible, please allow us to make an alternative suggestion. We will be happy to exchange* your toy for another.

Trans couple in dresses, sitting in a large wooden armchair with Tentacle
Sexy man laying down in bed, reaching into his bottoms

RETURNS

Yes indeed, the rumours are true: it’s our policy to exchange or refund your purchase if you’re not satisfied. In order to initiate a return, please click here to contact customer support within 45 days of receiving your sex tech product or 14 days of receiving your BDSM or Disability toys. This will open a case with our customer service team, and they will support you having the best experience possible with your purchase. If you are certain you want a refund you will be responsible for returning your product.

Happy lesbians on the floor, being intimate and ready to kiss

TROUBLESHOOTING

You didn’t purchase just any old sex toy. These are advanced tools – it’s normal to have questions! You are, after all, attempting to use technology on your genitals. And we’re more than happy to help you crack that nut.

Charging issues – some of our products use a magnetic charging cable which should work like this:

  • Red LED for charging
  • Green LED for charged
  • No LED when the toy is not attached.
  • This video might help, click here.

TROUBLESHOOTING

You didn’t purchase just any old sex toy. These are advanced tools – it’s normal to have questions! You are, after all, attempting to use technology on your genitals. And we’re more than happy to help you crack that nut.

Charging issues – some of our products use a magnetic charging cable which should work like this:

  • Red LED for charging
  • Green LED for charged
  • No LED when the toy is not attached.
  • This video might help, click here.
Happy lesbians on the floor, being intimate and ready to kiss
ATOM PLUS in hand

Fit for ATOM PLUS

Wondering how to get the dang thing on? The key with ATOM PLUS is to pre-stretch the material. Using both hands, white-knuckle grip that guy and PULL in opposing directions. Once you’re good and sweaty (or you’ve accidentally shot it across the room), inspect the inner diameter. Does it look any bigger? If not, keep stretching!

For questions on how to slide your genitals into ATOM PLUS, check out this handy diagram. Remember, you must be soft in order to get all the bits through.

Hands free male sex toy  - the JETT

Fit for JETT

JETT must be applied while the penis is flaccid. This is one of the rare times when we’ll advise against using lube. Once JETT is on securely, go about your business, becoming as hard as you like. When playtime is over, wait for the penis to become soft before attempting to remove JETT.

Fit for JETT

JETT must be applied while the penis is flaccid. This is one of the rare times when we’ll advise against using lube. Once JETT is on securely, go about your business, becoming as hard as you like. When playtime is over, wait for the penis to become soft before attempting to remove JETT.

Hands free male sex toy  - the JETT
Hands putting Atom in a wash bag - tentacle frame

No orgasms with ATOM, help!

This is normal. Unlike JETT, ATOM is not designed to provide hands-free orgasms. If a hands-free orgasm is your goal, the most appropriate option is PULSE or JETT, both of which have motors positioned to stimulate the frenulum.

PULSE DUO couples toy in hands on bed

Hands-free use of PULSE:

If you are upright, PULSE will likely struggle to stay on. However, if you are lying on your back the weight of PULSE will help keep it in place.

Our many happy customers recommend the following tips for using PULSE hands-free:

Using a partner’s body to hold it in place Fastening it with a belt/rope/strap Securing it under the waistband of your underwear Wearing it under your clothes (laundry bill not covered by HO) Squeezing your thighs to grip it in place Customers with above or below-average girth may have to work harder to keep PULSE in just the right spot. PULSE might not be a suitable toy for folks with girth below 10.5 cm/ 4” or above 15 cm/5½”, as well as penises that have a great deal of curve.

Hands-free use of PULSE:

If you are upright, PULSE will likely struggle to stay on. However, if you are lying on your back the weight of PULSE will help keep it in place.

Our many happy customers recommend the following tips for using PULSE hands-free:

Using a partner’s body to hold it in place Fastening it with a belt/rope/strap Securing it under the waistband of your underwear Wearing it under your clothes (laundry bill not covered by HO) Squeezing your thighs to grip it in place Customers with above or below-average girth may have to work harder to keep PULSE in just the right spot. PULSE might not be a suitable toy for folks with girth below 10.5 cm/ 4” or above 15 cm/5½”, as well as penises that have a great deal of curve.

PULSE DUO couples toy in hands on bed

*Any exchanges or refunds are available once a case is raised with the customer service team and after the original Hot Octopuss item has been returned. Final decisions are completely at the discretion of our customer service specialists.

If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging and contact our customer support specialists . If you are at home during the delivery write “Damaged/Opened/Missing content” and refuse the package when delivered by DHL/USPS.