Shipping policy

If your order has not arrived within 2 weeks, please contact us at customer.support@hotoctopuss.com to report this. We have a limited window for tracking and re-sending missing orders.

We can only accept returns for refund on unopened and unused Hot Octopuss items within 14 days. Please contact customer.support@hotoctopuss.com to arrange a 14-day return. Refunds do not include shipping charges.

Shipping estimates are based on business days from dispatch. This means national holidays and weekends are not included. We aim to ship all orders within 2 working days. Please note: Shipping estimates do not include customs clearing time.

Orders outside of the United States, United Kingdom and Australia may be subject to certain import customs, duties, and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed. 

Due to an increase in doorstep piracy, as a small company, we are not able to take liability and responsibility for parcels that are stolen from unmanned or unsecure delivery locations. This includes homes with no secure delivery box, and apartment blocks with a shared entrance. Please ensure your delivery location is secure, or there is someone to accept your delivery. If an order goes missing but is shown as delivered, and we decide to send a replacement, we cannot refund on this second shipment, even if it is unopened.