Shipping estimates are based on UK business days. This means national holidays and weekends are not included. If your order has not arrived within 2 weeks (4 weeks for Canada), please contact us at email@example.com to report this. We have a limited window for tracking and resending missing orders.
Standard - 3-5 days - £4.95
Express - 1-2 days - £8.95
Standard (Hawaii, Alaska, Puerto Rico) - $14.95
Standard - 4-7 days - $9.95
Express - 2-4 days - $14.95
Standard - 10-20 days - $10.95 USD
Standard - 5-8 days* - 8.95 - 12.95 EUR
Express - 2-6 days* - 12.95 - 16.95 EUR
Standard - 9.95 AUD
Standard - 12.95 AUD
Standard - 14.95 GBP
If upon receipt of your delivery you find that the box has been damaged, opened, or its contents are missing, please ensure that you take a photograph of the damaged packaging which should be emailed to us. If you are at home during the delivery write “Damaged/Opened/Missing content” and refuse the package when delivered by DHL/USPS.
We can only accept returns for refund within 14 days on unopened and unused items. Please contact firstname.lastname@example.org to arrange a 14 day return.
Click here to learn more about our Sexcellent Return Policy
Yes, you will receive tracking information with your order.
We have warehouse hubs in the United States, United Kingdom and Australia.
We ship Monday to Friday and in most cases the next working day.
Yes, all items are dispatched in plain boxes with no markings that indicate what is contained within the package.
Please note that orders outside of the United States, United Kingdom and Australia may be subject to certain import customs, duties, and taxes imposed by your country upon delivery. These charges are NOT included in the prices and shipping costs listed on hotoctopuss.com.